Who Are We?

Cinex is the leading provider of e-business enabled speech applications for inbound and outbound contact centers, virtual order desks and directory assistance applications. Contact center business managers, hosting providers, and carriers worldwide trust Cinex to handle their critical customer interactions. Our hosted Interactive Voice Response solutions deliver significant cost savings while enhancing customer satisfaction and allow customers and partners to create simple to complex voice applications through our easy to use customer interfaces.

Cinex believes that the internet needs a voice! Cinex can add speech elements to virtually any application, enhancing the user's experience. Take a look at some of our past projects.

Businesses, organizations, government agencies always need to keep in touch with their customers but most often do not have specialized telephony equipment to plan, run and manage inbound or outbound campaigns. Cinex hosted IVR solutions allow a user to scale from 1 to 300 virtual agents allowing you increase staff without the added cost of training. Integrated with our in-house CRM, the Cinex solutions provides easy to use web applications to automate and manage any telephone or mail campaign.

Cinex IVR users have successfully reduced their customer facing staff by over 50% returning over 200% on their investments. Our automated help desk applications combined with our Phone Broadcast and our online prospecting tool, CIMBA Prospect Manager, allow our users to enhance their Quality of Service all but while reducing the amount of customer service staff. Users simply need to design their IVR and use our custom knowledge base software to plug in their general questions and responses. Our software will route the customer to the correct menu tree, automating the entire agent response process allowing your agents to focus on the most difficult situations.

Cinex IVR is also integrated to the trusted Moneris Payment gateway providing our users merchant account availability for credit card payment processing. Find out more about our payment gateway by visiting http://www.cinexcorp.com/payments .

Our Technology

Cinex Corp located in Montreal , is a leading provider of web applications with a focus on the call center industry. Our custom IP-PBX and ACD allow us to configure our servers for any campaign, inbound or outbound with or without agents. Our Intel Dialogic based telephony environment and our Rogers Telecom T1 backbone provides scalability and 99.99% reliability. Cinex has successfully integrated Intel Telecom Products with IBM's Websphere Voice Server 5.1.2 and is compliant with the MRCP 1.4 specification. This integration allows Cinex to provide hosted Text to Speech and Automated Speech Recognition through the Nuance Voice XML engine. The Cinex Speech environment has been successfully tested and integrated with the Moneris Payment Gateway, The North American Yellow Pages business directory with over 24 Million business records, and several E-commerce applications such as handbag reseller, Galori.com and directory hosting provider YourCompanyListing.com.